LG Holdings Ltd Terms and Conditions


These terms are to be read in conjunction with our Secure Shopping, Privacy, Payment, Delivery and No Hassle Returns and Collect in Store pages as found on our website.

LG Holdings Limited owns and operates this site.

  1. Changes to these terms

    We can change these terms at any time, without notice, by updating them on this site. The revised terms will take effect when they are published on this site. Your continued use of this site after the terms have been changes indicates your acceptance of those changes.

Website terms of use

  1. Acceptance of Terms

    When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit this site and refrain from placing any order.

  2. Availability and risk

    This site may be inaccessible from time to time due to events outside of LG Holdings Limited's control, or for maintenance requirements. We cannot guarantee any file, data or program available for download from this site (or any third party site that is linked) is free of viruses and you assume the risk of any damage to your device as a result of using this site.

    The website is provided for our customers to buy, or find out more about, our products and services. Products displayed may not be available in all physical stores or be available to purchase through our website.

  3. Use of this site

    You agree not to use this site for any purpose that is unlawful or prohibited by these terms of use. You may download the information on this site for the purposes of shopping with us, but otherwise neither this site, nor any material on it, may be scraped, copied, altered, modified, reproduced, transmitted, or distributed without our prior written consent. You agree that you will not interfere with any other party's use and enjoyment of this site, or damage the operation of this site, or our systems or those of other persons who use this site, whether by way of a virus, corrupted file, any other software, program, or otherwise. We reserve the right to suspend your use of this site where we consider that you may have breached these Terms or the law. You agree that you will not create a hyperlink to this site without our express written permission. If you do create a hyperlink to this site, you are responsible for all losses that we may suffer as a result of that link, whether direct or indirect. Linking to this site is at your own risk. You may not frame any part of this site content by including advertising or other revenue generating material.

  4. Intellectual Property

    LG Holdings Limited owns the website and, unless otherwise indicated, owns or is licensed to use all content and other material appearing on the website. The material on this website is protected by copyright under the laws of New Zealand and may not be used without written permission by LG Holdings Limited. Your use of this site will not create, nor will you represent to have, any interests or rights in our intellectual property. No trade mark (whether registered or not) that is displayed on this website may be used in any way without the prior written permission of LG Holdings Limited or of the relevant trade mark owner.

    If you provide certain ideas or concepts to us for the Site or our Services, which we have then developed or adopted, you agree to an automatic assignment of any of your intellectual property rights in those elements to us.

  5. Use of Cookies and other Digital Information

    Some pages on this site use "cookies" which are small files that this site places on your hard drive for identification purposes. These files are used for site registration and personalisation the next time you visit us. You should note that cookies cannot read data on your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. If you do not accept cookies, some pages may not function fully and you may not be able to access certain information on this site. Please refer to our Privacy Policy for further information on the use of cookies and other digital information we may collect from your use of this site. 

  6. Website analysis tools

    We use the services and/or software of third parties to improve the site and analyse its effectiveness. To enable this, a small piece of code is placed on each page which counts statistics, such as the number of visitors per day, or the number of pages requested per day. This non-personal information gained is aggregated by these companies and enables us to measure activity within our sites which in turn is used to continually improve our sites and our service to our customers. LG Holdings Limited does not warrant the accuracy or correctness of this data.

  7. Links to and from other websites 

    This website contains third party information from or hyperlinks to websites operated by third parties. LG Holdings Limited provides such information and hyperlinks for your convenience only, but is not responsible for and does not endorse, monitor, sponsor, guarantee, or approve the content of any such information or website.

  8. Signing in

    You agree to always keep your sign in details safe and confidential. You are liable for every online order made under your sign in. 

Online shopping terms

  1. Contract, Payment and Delivery all within New Zealand

    Online orders will only be accepted by LG Holdings Limited in New Zealand and payment is to be made in New Zealand currency. Any contract arising from this site is governed by the laws of New Zealand. LG Holdings Limited will deliver goods only within mainland New Zealand. 

  2. Product Availability and Quantities 

    Product may be added to or removed from this site from time to time. From time to time products described on this site may not be available. While LG Holdings Limited does not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate. We reserve the right to limit quantities able to be ordered by you, or delivered to you. If your online order is reduced in accordance with this clause, the price payable by you for that online order will be adjusted accordingly. 

  3. Online orders, Price and Payment

    Products may be ordered by following the instructions on the catalogue pages of this site. All prices quoted include Goods and Services Tax. Prices may increase or decrease from time to time.

    Bank Transfer, PayPal, Visa and Mastercard are accepted for all transactions.

    If your payment is declined by your financial institution, delivery of the relevant online order will not be made, and we will contact you to make alternative payment arrangements. We reserve the right to refuse to accept payment from you by credit card for any reason. If you default in payment for any order, you are liable for all costs associated with debt collection. 

  4. Offer and Acceptance of online order

    When you place an order with us, you are making an offer to buy goods. All accepted orders supersede all previous quotes / estimates. We will take payment from you when we accept your order.

    You warrant that all information and data provided by you is accurate, complete, and up to date. You will promptly notify LG Holdings Limited if there is any change to this information or data.

  5. Order Status and Notification

    We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted, subject to availability of stock in the relevant store. 

    We may communicate with you regarding your account and orders using your email address, phone number (including text message) and other forms of communications that may reasonably be available to us.

  6. Order Fulfilment

    Delivery charges within mainland North Island and South Island will be calculated for each order and shown as a separate item before you chose to enter your payment details and send the order to be processed. Delivery will be by courier or by any delivery service as chosen by LG Holdings Limited. We may change delivery fees at any time.

    For delivery to an offshore island of New Zealand please enter the details of the shipping agent at the pick-up point on the mainland at which it would be convenient for you to have the order delivered to. LG Holdings Limited's responsibility for product shall cease on delivery of the order to your nominated shipping agent.

    If LG Holdings Limited is unable to deliver any item, your credit or debit card will be credited with full all amounts you paid in respect of the item. This can take around 7 working days, depending on bank processing times.

  7. Risk

    Goods are at our risk until delivered to your nominated address, or in the case of an offshore island address, until delivered to your shipping agent. We may deliver each item ordered separately if we choose for supply or other reasons. If this is the case, you will not incur any extra delivery cost.

  8. Cancellation by you and Product Return

    Please check our No Hassles Returns Policy for more information on whether cancellation of your order is possible, and the process for the exchange or refund of products.

  9. Cancellation by us

    While we try to ensure that the price and description of goods or services is accurate, if there is an error with the listing of a product on our website, a technical error in the processing of your order, or unavailability of product, we reserve the right to refuse or cancel the order even it had been accepted.

    In such cases LG Holdings Limited will refund in full all amounts you paid in respect of such unavailable product.

  10. Routine Security Checks

    LG Holdings Limited reserves the right to contact the purchaser of an order to confirm the validity of delivery details supplied and we will perform security checks on any orders that raise a security alert based on purchase type or level. LG Holdings Limited reserves the right to cancel and refund any order that appears to be fraudulent.


  1. Disclaimer. Limitation of Liability and Indemnity

    To the extent permitted by law, we exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of: 

    1. Errors, mistakes or inaccuracies on the website;

    2. You acting, or failing to act, on any information contained on or referred to on the website or any linked website; 

    3. Personal injury or property damage of any kind resulting from your access or use of the website; 

    4. Any unauthorised access to or use of the websites secure servers; or

    5. Any interruption or cessation of transmission to or from the website.

Information on products and materials featured within this site are provided on the basis that LG Holdings Limited is not liable for their suitability for use in your specific application. Whilst the advice and recommendations contained in this web site have been produced with proper care, they are offered only with the object of assisting those interested in home improvement projects and LG Holdings Limited does not accept responsibility for the advice, recommendations, etc, contained herein.

To the extent permitted by law, we shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever arising from or in relation to your use of, or inability to use, the site. You agree to indemnify us against all liabilities, losses, (including consequential and indirect losses) claims and expenses suffered or incurred by us, and all claims and demands made against us, arising directly or indirectly out of your use of the site, or any breach of these terms.

  1. Consumer Guarantees Act:

    You acknowledge and agree that: 

    (a) where the products are ordered for business purposes (as the term "business" is defined in the Consumer Guarantees Act 1993 (“CGA”)), the provisions of the CGA shall not apply to the sale of the products by LG Holdings Limited; and 

    (b) nothing in these terms is intended to have the effect of contracting out of the provisions of the CGA except to the extent permitted by the CGA, and all provisions of these terms shall be read as modified to the extent necessary to give effect to that intention. 

New Zealand Law

These terms are governed by New Zealand Law. If we have any issues which need to be resolved by a court, you agree to the exclusive jurisdiction of New Zealand courts.